EPFO Makes PF Transfers Hassle-Free
The Employees’ Provident Fund Organization (EPFO) has simplified the process for transferring PF accounts when members change jobs. Earlier, claims had to go through the previous or current employer. Now, in most cases, this step is no longer needed. With the new process, 94% of transfer claims (around 1.20 crore out of 1.30 crore) will be sent directly to EPFO for processing.
From April 1, 2024, EPFO received 1.30 crore transfer claims online, of which 45 lakh claims were auto-processed without employer involvement. This change will reduce processing time, lower grievances (currently 17% of complaints relate to transfers), and decrease claim rejections. Employers will also benefit from less workload.
By automating the process, EPFO aims to improve service delivery and gain members’ trust. The government remains committed to using technology to simplify processes and enhance member satisfaction.
EPFO Makes Member Profile Updates Easier
EPFO has also simplified the procedure for updating member profiles. Members with Aadhaar-verified Universal Account Numbers (UAN) can now update personal details like name, date of birth, and marital status directly without submitting documents. For UANs issued before October 1, 2017, employer certification may still be required in some cases.
This change will benefit around 3.9 lakh members with pending updates and eliminate delays caused by employer approvals. Members can even self-approve requests if their details meet the new criteria. In FY 2024-25, 45% of profile update requests can now be handled directly by members, saving up to 28 days of processing time.
By ensuring accurate data and reducing errors, this update will make EPFO services more efficient. The streamlined process will also reduce grievances, which currently include 27% related to profile/KYC issues, and improve ease of doing business for employers.
