Gandhinagar, January 30, 2025: Addressing the National Conference on Good Governance in Gandhinagar, Union Minister Dr. Jitendra Singh underscored the Gujarat Governance Model as a benchmark for effective administrative practices that could be replicated nationwide.
Dr. Singh emphasized that several governance innovations implemented at the national level were first pioneered in Gujarat under Prime Minister Narendra Modi’s tenure as Chief Minister. He noted that these initiatives, focused on efficiency and citizen engagement, have significantly transformed governance across India.
Highlighting the shift in governance culture under Prime Minister Modi’s leadership, Dr. Singh reiterated the move towards decentralization by hosting major policy discussions and governance conferences outside Delhi. “By taking these dialogues to various regions, we ensure inclusivity and better representation of diverse perspectives,” he stated.
One of the key highlights of Gujarat’s governance reforms was the early adoption of a 24-hour rural electrification program, a model that was later scaled up at the national level. “There was a time when power outages were commonplace. Today, uninterrupted electricity is an expectation, not a luxury,” he remarked.
Dr. Singh also outlined the impact of digital governance initiatives, such as online RTI applications, AI-driven administrative decision-making, and digital life certificates for pensioners. He emphasized that these measures have made governance more transparent and accessible, positioning India as a global leader in e-governance.
The Minister further praised the advancements in grievance redressal mechanisms, particularly the Centralized Public Grievance Redressal and Monitoring System (CPGRAMS), which has integrated AI-based features like semantic search and predictive analytics to enhance responsiveness. With over 19 lakh feedback submissions and a 50% rise in satisfaction levels, CPGRAMS reflects growing public trust in governance.
Additionally, he highlighted the success of initiatives like the Good Governance Week (Sushasan Saptah), which saw over 36,000 camps organized across 700 districts, resolving nearly 2.89 crore service applications. These efforts align with Prime Minister Modi’s vision of making governance more accessible and citizen-friendly.
Secretary of the Department of Administrative Reforms and Public Grievances (DAR&PG), Shri V. Srinivas, hailed the Gandhinagar Conference as a significant milestone in leveraging artificial intelligence for service delivery. He noted that this was the 28th such conference since 2014, aimed at integrating emerging technologies into governance.
Dr. Singh expressed confidence that continued collaboration between central and state governments would drive impactful reforms, positioning India as a global model for effective governance.
